REGISTERED USERS ON CONSUM.ES WHO ARE NOT CUSTOMER MEMBERS

1. Privacy policy of Consum.es

1. Who is responsible for the processing of personal data?

Data controller: CONSUM, S. COOP. V. (hereinafter CONSUM), VAT number F46078986.

Postal address: Av. d’Alginet, no. 1, 46460 Silla (Valencia).

Phone numbers: 961974000 / 961974050.

Customer service web form: https://www.consum.es/atencion-al-cliente/

If you have any questions, doubts or suggestions regarding how we use your personal data, you may contact the Data Protection Officer at: delegadoprotecciondatosconsum@consum.es

2. When do we collect your personal data and what do we collect?

The personal data we use to manage your registration and user account on consum.es are those you provide through the online registration form, as well as data you may provide during your relationship with us or that we may infer from the information you provide, such as lifestyle information based on recipes you like or share, and other sources such as your social networks, if you provide them or interact with us through them.

Main data we use:

  • Basic data (such as username or alias)
  • Contact data (such as email address)
  • Access credentials (username and/or password)
  • Profile image
  • Profile data (such as social media profile, tastes and preferences)
  • Your IP address

3. Purpose and legal basis for processing your data

(1) Sending commercial communications: Only if you give explicit consent, we will send you commercial communications related to CONSUM products or campaigns.

(2) Personalized experience: We may offer you personalized products, offers or content based on your data, only with your explicit consent.

(3) Online community membership and points system: By registering, you become part of an online community where you can earn points based on your activity, which can be redeemed if you later become a member of Món Consum.

4. Who do we share your data with?

In general, CONSUM does not share your personal data, except when required by law (authorities, courts, police, etc.).

We may also work with external service providers (data processors), such as printing companies, marketing agencies, logistics providers, etc., who will only process your data on our behalf and under strict confidentiality agreements.

We do not transfer data outside the European Economic Area (EEA).

5. How long do we keep your data?

We keep your data until you request deletion or after 2 years of inactivity.

If you become a Món Consum member, your data will be integrated into that system and removed from consum.es to avoid duplication.

6. Your rights

You have the right to access, rectify, delete, object, restrict processing, and data portability.

You can exercise your rights by:

You may also manage some data directly via your account.

7. Spanish Data Protection Agency (AEPD)

You may file a complaint with the Spanish Data Protection Agency if you are not satisfied:
www.agpd.es

Address: C/ Jorge Juan, 6, 28001 Madrid
Phone: 912 663 517

8. Privacy protection

We use technical and organizational security measures to protect your data against unauthorized access, loss or disclosure.

9. Updates

This policy may be updated. Last update: 28/01/2022

ONLINE STORE – NON-MEMBER CUSTOMERS

1. Data controller

Same as above: CONSUM, S. COOP. V.

2. Data collected

We collect:

  • Basic identification data
  • ID document (DNI/NIE/passport)
  • Contact and delivery details
  • Login credentials
  • Financial data (we do not store bank details)
  • Purchase profiles
  • IP address

Users must provide accurate and up-to-date data and be over 14 years old.

3. Purpose and legal basis

  • Sending commercial communications (with consent)
  • Personalized shopping experience (with consent)
  • Customer support
  • Online purchase service (contract basis)

4. Data sharing

Only with legal authorities or service providers under strict contracts. No international transfers outside the EEA.

5. Data retention

Data is kept during the contractual relationship or up to 3 years of inactivity, with some tax data kept up to 10 years.

6–9. Rights, AEPD, security, updates

Same as above.

MEMBERS / MÓN CONSUM + ONLINE STORE + APP

1. Data controller

CONSUM, S. COOP. V.

2. Data collected

Includes:

  • Identification and contact data
  • Purchase habits and preferences
  • Location data (app)
  • Login credentials
  • Financial and invoice data
  • Profile and social media data
  • IP address

3. Purpose

  • Cooperative membership management
  • Loyalty program and benefits
  • Personalized offers and communications
  • Online shopping
  • Surveys and satisfaction studies
  • Store geolocation (with consent)
  • Family card linking
  • Magazine and marketing communications
  • Event photo/video usage